Returns & Refund Policy

RYNDRA — RETURN & REFUND POLICY

At Ryndra, we want every customer to be 100% happy with their purchase.

Before placing your order, please check the product details and size guide carefully to avoid any inconvenience.

Return Eligibility

We offer a 14-day return policy. You must submit your return request within 14 days of receiving your order.

To be eligible for return, the item must be:

Completely unused and unworn
In its original packaging, with all accessories and tags attached
Accompanied by proof of purchase (order confirmation email)

If the item does not meet these conditions, the return will not be accepted.

How To Start a Return

To begin a return, email us at:
📧 info.ryndra@gmail.com

Please include:

Your order number
The item you'd like to return
The reason for return
Your preferred option (store credit or refund)

Once approved, we'll arrange a courier pickup from your address within 2–5 business days.

Return Options (Pakistan Only)

🏠 Home Collection

If you choose store credit: return is completely free
If you choose refund to original payment method: a small shipping deduction may apply

Refunds or store credit are processed after the item is received and inspected.

Damaged or Wrong Item

Please check your parcel as soon as you receive it. If:

The item arrives damaged, or
You received the wrong product

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval status.

After approval, refunds are processed within 5–7 business days
Refunds are issued via your chosen method (store credit or original payment method)

Note: Your bank or card provider may require additional processing time. If more than 15 business days have passed and you haven't received your refund, please email us.

Need Help?

For any questions or concerns, reach out to us:

📧 info.ryndra@gmail.com
🌐 www.ryndra.com
📍 Business Location: Pakistan