Returns & Refund Policy

Ryndra – Return & Refund Policy

Ryndra par hum chahte hain ke har customer apni shopping se 100% khush ho.
Order place karne se pehle product details aur size guide achi tarah check kar lein taa ke koi pareshani na ho.

Return Eligibility

Hum 14 din ki return policy offer karte hain. Aap ko order receive hone ke 14 din ke andar return request bhejni hogi.

Return ke liye item ko:

Bilkul unused aur unworn hona chahiye
Original packaging, accessories aur tags ke saath hona chahiye
Proof of purchase (order confirmation email) hona zaroori hai

Agar in sharaait par item pura nahi utarta, to return accept nahi hoga.

Return Kaise Karein?

Return shuru karne ke liye humein email bhejein:

📧 info.ryndra@gmail.com

Email mein likhein:

Aapka order number
Kaun sa item return karna chahte hain
Return ka reason
Aap ka preferred option (store credit ya refund)

Approval ke baad hum 2–5 business days mein aapke address se courier pickup arrange kar denge.

Return Options

🏠 Home Collection – Pakistan Only

Agar aap store credit choose karte hain:
→ Return bilkul free hai
Agar aap refund to original payment method choose karte hain:
→ Ek chhota sa shipping deduction apply ho sakta hai

Refund ya store credit item receive aur inspect hone ke baad process kiya jata hai.

Damaged ya Wrong Item

Delivery receive karte hi apna parcel check karein.

Agar:

Item damaged ho
Galat product mila ho

To 48 ghantay ke andar humein contact karein.
Hum issue review kar ke replacement, exchange ya refund provide karenge.

Refund Process

Item wapas receive aur inspect karne ke baad hum aapko approval status bata denge.

Approval milne ke baad 5–7 business days mein refund process ho jata hai
Refund aapke chosen method ke mutabiq hoga (store credit ya original payment method)

Note:
Bank/card providers ko additional processing time lag sakta hai.

Agar 15 business days se zyada ho jaye aur refund na mile, to humein email karein.